How Froedtert & the Medical College of Wisconsin scaled care management through a patient engagement solution

How one health system worked to improve several important quality and patient satisfaction measures.



Test and rapidly scale a patient engagement solution across a health system.

Froedtert & the Medical College of Wisconsin participates in the Centers for Medicare & Medicaid Services (CMS) Comprehensive Care for Joint Replacement (CJR) mandatory payment model. Under CJR, the health system has increased the incentive to reduce the total cost of care for Medicare beneficiaries undergoing total hip and knee replacements. Froedtert was having trouble achieving the minimum 50% patient-reported outcome measures (PROMs) collection rate needed to maximize reimbursement under the payment model.

Here’s how GetWell Loop worked with Froedtert to implement a turnkey solution to meet the health system's needs.


Approach & Solution

Supporting the transition from hospital to home

With Froedtert's needs in mind, GetWell Loop quickly customized their solution by incorporating PROMs questions using the survey tools recommended under CJR. Within 60 days, GetWell Loop's software solution went live at Froedtert.

Almost immediately, the health system's PROMs collection rates increased, with no change to provider workflows or impact on staff time. Automating PROMs collection also enabled Froedtert to avoid having patients come in for unnecessary office visits previously used to collect PROMs in person, elevating patient satisfaction and freeing up office time to see new patients.


Within a few months, Froedtert achieved dramatic improvements in several important quality and patient satisfaction measures.

4.2 to 4.8

increase in Healthgrades reviews avg. score (out of 5)

15 to 5%

reduction in post acute care in SNF


overall cost savings, performance year 1

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25+ locations throughout the Milwaukee area; 2,000 aligned physicians

We initially implemented GetWell Loop (formerly HealthLoop) with just our total joint patients to see how well it would work for our patients and care teams. The tool exceeded our expectations and our patients really liked it, so after a few months, we scaled to several other service lines.”

Caitlin Dunn, Director, Population and Digital Health, Froedtert Health/p>