It can be challenging to improve SHEP scores; Veteran satisfaction is influenced by a number of variables and changes to care processes can be disruptive or difficult to hardwire. Moving the needle on SHEP requires a strategy for service management, supported by technology that enables real-time Veteran feedback about their experience.

GetWellNetwork’s platform gives a voice to Veteran patients, allowing them to share their needs and participate more fully in their care. It also enables clinicians and staff to improve the patient experience at the point of care.

Download this collection of case studies to learn from three VAMCs that are leveraging GetWellNetwork to facilitate real-time feedback in SHEP focus areas and correct service deficiencies, resulting in significant advances in SHEP performance.


Fill out the form to see a snapshot of their success.