On-demand webinar

When issues arise, a good service recovery plan can turn frustrated, disgruntled, or even furious patients into satisfied, loyal ones. Join us for a 30-minute webinar to learn a service recovery approach that gives Veterans a voice and restores patients’ trust in your organization to “get it right.”
You'll learn how to:
  • Leverage Veteran-facing and surveying technology to promote and collect feedback
  • Streamline the identification and resolution of service issues
  • Free nursing staff from time spent on service recovery coordination with other departments
Fill out the form to access the webinar.

About the VA Best Practices Webinar Series
This series of webinars outlines best practices for the VA community in optimizing patient engagement tools and capabilities to drive value on investment.